Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

Need Thunderbird?  You can download it here -->  https://www.mozilla.org/en-US/thunderbird/

Here are the account settings you will need to set up using SSL:

SECURE MAIL (SSL)   
Incoming Mail Server: falcon.world-net.net
Outgoing Mail Server: falcon.world-net.net
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465

These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Start Thunderbird and choose 'Tools' from the drop-down menu up top, then 'Account Settings'

• If you don't have a 'Tools' menu and already have a different account configured, right-click that account to get a menu.
  

2. At the bottom-left choose 'Account Actions' pull-down and select 'Add Mail Account'
3. Fill out your Name, E-Mail address and Password and hit 'Continue'
4. Choose 'POP or IMAP', then click 'Manual Config'.
5. Verify the pre-filled out settings match those at the top of this page.
6. Make sure "SSL" is set to "STARTTLS" (or Auto) for both incoming & outgoing.
7. Make sure the OUTGOING SMTP Port is set to 465 (SSL)
8. Make sure 'Username' is your full E-Mail address.
9. Click 'Done".
10. You may get a "Add security exception" pop-up window about a security certificate. Confirm/accept this certificate.
11. Click 'OK' to close the Account Settings window.

NOTE: You may/will get a "Add security exception" pop-up window about a security certificate. Confirm/accept this SSL certificate.

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Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.